It’s one thing to have a great business idea, but connecting all of the disparate pieces of information and people needed to build it can be a frustrating growing pain — and one that the internal knowledge sharing company Guru is trying to fix.
Guru launched in 2015 as a Chrome extension to help revenue and customer service teams have easy access to all of their company’s information the moment they needed it by congregating relevant “cards” of information written by different internal teams. Since its launch, Guru has extended its company to include a web app, and Slack bot. Today, Guru unveiled a new AI, and syncing and impact analytics features aimed to improve the overall experience of the platform.
“[Customer facing teams] want to be responsive to their customers and feel confident in knowing what they want to communicate to the [them],” said Guru CEO and co-founder Rick Nucci. “They want to respond quickly and they want to respond accurately. [These features] further reduce the time it takes for them to dig up [information] and by reducing that time they’re [solving issues faster] and helping the customer have a better experience with them.”
With the introduction of AI Suggest to its Chrome extension, users will be able to access relevant company information without needing to search for it first. And because the extension can work wherever they work, there’s no time wasted returning to a single site. In its announcement, Guru says that this AI will learn a user’s search patterns overtime and grow to better understand their needs and improve efficiency.
While AI Suggest is specific to Guru’s Chrome extension, its Sync feature is universal across the company’s several implementations. With Sync, users can easily congregate and access not only information created natively on Guru but also information stored in a wiki, intranet or web-based applications.
“Companies have knowledge everywhere, and it’s not necessarily realistic that they’ll be able to move all of that into Guru,” Nucci said. “[But this allows] the team using Guru to still have one place to search.”
To get a better picture of how companies are using their knowledge, Guru has also incorporated impact analytics into its web app to help companies see where knowledge is best being utilized and where any gaps might be.
Nucci also said that these new features are part a scaling plan the company is implementing with the help of a $9.3 million Series A funding round last summer with new investor Emergence Capital (as well as previous backers FirstMark Capital and MSD Capital). In addition to the new features announced today, Guru also has plans to expand its product into other areas of company knowledge management including HR and IT.
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